Customer Service Strength
Can your Candidates Help Frustrated Customers?
Learn about Customer Service Strength and how to use it to improve your team.
Customer Service Strength
Definition
The knowledge and most likely the ability to effectively work with people who are frustrated with a company or a company service or product.
What the Trait is NOT
A measure of a person’s ability to supervise other people.
Closely Related Traits
• Understand Human Nature
• Know How to Deal with People
Closely Related Tests
People and Logic Test
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Extreme Low Range
Less than 25. Because there is only one right answer out of 5 for each question, 20 could be achieved by just guessing answers. This person would have a very poor understanding and ability to handle people who are frustrated with a company or company service or product.
Low Range
26 to 37. This person would have a poor understanding and most likely a poor ability to handle people who are frustrated with a company or company service or product.
Borderline
38 to 45. This person would have a borderline understanding and most likely a borderline ability to handle people who are frustrated with a company or company service or product.
Medium Range
46 to 56. This person would have an OK understanding or most likely an OK ability to handle people who are frustrated with a company or company service or product.
High Range
58 to 74. This person would have a good understanding of what it takes to supervise people or do the people handling side of a management position.
Extreme High Range
75 to 100. This person would have an excellent understanding of what it takes to supervise people or do the people handling side of a management position.
For Manager Empathy
Your Customer Service team is the face of your organization to all your disgruntled customers. Make sure you hire the best using our Customer Service Strength Trait
