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Behavioral Interview Questions: What You Need to Know
Seasoned recruiters and HR departments know very well the distinction between traditional interview questions and behavioral interview questions. In the latter category, you have inquiries meaning to trigger answers reflecting a candidate’s experiences, skills, and aptitudes that relate directly to the job in question.
In essence, behavioral interview questions dig deeper into an applicant’s decision-making skills, adaptability, interpersonal attitudes, transferable skills, personality, and more.
This type of interview helps companies learn whether a candidate is the best fit for a particular job. A commonplace practice among companies and headhunting firms, behavioral interviewing is a process all new and experienced recruiters should master.
What Are Behavioral Interview Questions?
Behavioral or situational questions target specific situations and responses. They ask the candidate to reflect on a past or hypothetical scenario. Then, the candidate should describe and analyze their response. This doesn’t just allow you to hear how they might perform a task or problem-solve, it can also be a great way to present scenarios that highlight social skills, self-discipline, critical thinking, and other important traits. Of course, the fact that this style provides insight into how a candidate might perform on the job in a given situation doesn’t hurt either. There are many lists of good situational interview questions available online.
Tailoring Interview Questions to Suit Your Needs
Don’t just use a list of pre-arranged questions. Think about the important requirements of the job. If you have time to thoroughly go over each resume, highlight important points to explore and skills you might wish to verify.
Frame questions to get at the most important on-the-job behaviors and personality traits. If conflict resolution is key, explore themes surrounding conflict resolution.
If it’s salesmanship that you’re looking for, plan questions that require candidates to recall times they’ve used specific sales skills. Analyze answers for signs of emotional intelligence, such as self-awareness, growth, and flexibility.
Questions Should Encourage Storytelling
Story responses have multiple steps. These answers allow you to hear whether candidates can accurately gauge a situation, highlight what experience they have, determine their ability to learn from mistakes, and monitor their communication skills.
Important qualities that can be highlighted by asking situational interview questions include:
Questions focusing on teamwork are some of the most effective behavioral interview questions. Most jobs, even the most independent or computer-based, require strong interpersonal communication skills.
Ask questions that focus on the ability to complete tasks independently. Simple hypothetical scenarios or questions focusing on previously-held positions can be revealing.
Ask candidates about times they’ve shown leadership or initiative.
Behavioral Interview Questions vs. Traditional Interview Questions
Traditional interview questions discuss a candidate’s experience, strengths, motivations, career expectations and goals, skills’ level, etc., focusing just in part on the person’s behaviors, personality, attitudes, etc. However, companies who want to hire talent and ensure retention, employee engagement, etc., should not refrain from using behavioral assessment tools.
NOTE: You need to find more than just a great person for the job (by experience and practical skills) but an excellent asset for the whole company. Therefore, recruiters should also bring in some behavioral interview questions to the table.
The behavioral assessment contains a specific set of questions. The recruiter presents the candidates with several job-related situations they might have been in already. Next, interviewers ask them to describe how they behaved in those circumstances, their skills, and how they used them, their decision-making and thought process, etc.
NOTE: According to this guide (released by the Society for Human Resource Management), candidates should provide verifiable, concrete evidence of how they have dealt with issues in the past.
Acing a behavioral interview means the applicants managed to let their past work performance prove that they can do amazing things at the job offered by your company.
The Psychology and Logic Behind Behavioral Interview Questions
Most recruiters use queries along the lines of “what is your greatest strength/weakness?”, “how do you handle tight deadlines?” or “what do you do to relieve stress at the office/at home?”
While such an approach offers employers some insight into a person’s behavior or resilience to pressure and challenge, it does not go in-depth.
For example, there’s nothing to prevent candidates from telling you they are not conflictual during the interview, but then starting fights with their colleagues in their first month on the job.
Moreover, used to such questions, serious applicants will do their homework and come up with prepared answers that once too often sound rehearsed and insincere.
The purpose of behavioral interview questions is not to catch candidates off-guard, put them in awkward situations, or make them feel unworthy of your job offer if they don’t deliver the answers you wanted to hear.
On the contrary, such an interview type focuses more on the person than on working experience, salary history, or technical/practical skills.
The interviewer asks a question about solving a specific situation, prompting the candidate to respond by giving an example/explanation of what they did. When it comes to the logic behind such an interview, most psychologists and HR experts agree that a candidate’s success in the past is a good predictor of success in the future. The explanation is relatively simple and comes with a scientific background: even a small victory or positive feedback can build a person’s confidence to go on doing what they did best.
Behavioral Interview Questions Types and Examples
An interviewer asks behavioral interview questions tailored to the job. If a candidate needs to deliver sensitive computer work within tight deadlines, you will not likely “grill” her/him with questions meant for face-to-face sales jobs. In this framework, let’s see some examples!
Time Management Questions
Some of the familiar sights in the competitive working landscape of our times include: juggling multiple projects simultaneously, meeting impossible deadlines, prioritization, adaptability, organization, and clashing with co-workers who work faster or slower than others. Begin a conversation with the candidate following some of these topics:
1. Tell me about a time your tasks and responsibilities piled high enough for you to feel overwhelmed. What did you do? How would you do things differently in a similar situation?
2. Tell me about some decisions you made regarding your work or your team’s workflow to handle the pressure of an important deadline or a pile of unfinished tasks.
3. What do you do when your work results depend on other colleagues’ work, but they move slower than you?
4. If you tend to finish your tasks slower than your co-workers do, how do you feel about this? What do you do to improve the situation?
5. Give me an example of a situation when you had to deal with a work delay. What did you do?
Time management is a transferable skill, useful in any workplace or position. By asking specific questions, you can also tap into frustration tolerance, conflict solving, problem-solving skills, leadership abilities, and so on.
Adaptation and Flexibility
In the turmoil we all live in, being adaptive to new situations and flexible enough to navigate crises are skills to look for adamantly in candidates. The company makes and loses money, people come and go, clients change their minds by the minute, the economy and politics throw us all a surprise party every day. How do you evaluate candidates that you need to stand their ground in such contexts? Here are some questions to guide you:
1. Describe a time when a company you worked for went through significant changes. How did they make you feel? What did you do to adapt to the new situation?
2. Let’s reminisce about your very first job. How was it in the beginning? What did you do to catch up and become a part of that organization?
3. Tell me about a mistake you made or a task you failed. How did you deal with it? Did you eventually fix it? How?
4. Give an example of a situation when you had to learn something very quickly. How did you approach the process?
Adaptation and flexibility can sometimes separate the “grunt” workers from the innovators you hired. Asking people about how they managed a challenging situation ties with their problem-solving skills, resilience to stress and frustration, imagination, innovation, and overall proactive thinking. Do you want people that gloom and doom when the company is going through a rough patch, or do you want some that come up with solutions and adjust to anything new, no matter how temporary?
Speaking of people who would instead find wild solutions rather than waiting passively for someone else to bring it to them, proactivity describes people who self-initiated actions that attempted to solve an existing or upcoming problem. Thinking and acting in advance is more a personality trait and a behavioral pattern rather than a skill. Nevertheless, since we do talk about behavioral interview questions, here are some of them:
1. Describe a situation when a colleague of yours left the company without finishing some tasks. What did you do?
2. Give an example of when you anticipated potential problems/obstacles in your work. How did you proceed?
3. Some changes were about to come to your company. What did you do?
4. What would you do if our company reached a point of not having enough people to do all the tasks necessary?
5. Describe a situation when you had issues completing a task because the company did not offer enough resources (expertise, material, staff, budget, etc.). What did you do?
By asking such questions, you learn plenty about a candidate’s adaptability and willingness to think outside the box to solve some problems. The anticipation of obstacles, proactivity in finding solutions, taking different roles within the company on short notice, quick thinking, and motivation to work hard for the greater good are all traits you need in a successful employee.
Some people work better alone; others need a close team around. Some employees fare better with micro-managers while others become veritable rock stars when nobody breathes in their necks. As a company and recruiter, you should know what person belongs to what type of job/team/manager. However, teamwork is still an excellent organizational value and skill, so you should always look for it:
1. Describe a situation when you had to work closely with somebody you did not like/whose personality was very different from yours. How did you handle it? What did you do?
2. Tell me about a situation when you disagreed with a manager/CEO and how you approached the problem/solved the conflict.
3. Give me an example of a situation when you clashed with a peer. How did you handle it?
4. Describe a situation when you had to get information/results from a colleague that was not too responsive or prone to help. What did you do?
5. Tell me about a past situation that you wish you had handled differently with a colleague.
6. Describe a time when someone without hierarchal authority over you or your team ordered you to do a task. How did you handle the situation?
7. Tell me about a situation when one of your teammates was slow in delivering a task/project. How did you motivate her/him to accomplish the task?
8. Give me an example when your team was behind schedule. What did you do?
Being a good team player is a criterion we find in all job descriptions. Nevertheless, it would help if you had people who can motivate others when things go south, be proactive about other colleagues, adapt to others’ personalities, and be assertive in their relationships with peers and managers.
Personal (Intrinsic) Motivation
Motivation is a process responsible for initiating, guiding, and maintaining goal-oriented behaviors. As psychologists and even recruiters know, the forces behind motivation are biological, cognitive, emotional, and social. Here are some behavioral interview questions to ask:
1. Give me an example of a situation when you enjoyed a task/project so much that you decided to learn more about that topic/subject on your own time to become better at performing it.
2. Describe a situation when you had to motivate a colleague or your team to perform a tedious, repetitive, or unpleasant task.
3. Give me an example of a situation you had to motivate yourself to start a task/project or finish it in due time.
4. Tell me about a time when you felt no pleasure, interest, or motivation to complete a specific task. How did you manage it?
While a company must increase employee motivation and find new ways to boost it to encourage growth, behavioral changes, competencies, creativity, competition, loyalty, and engagement, it is also essential to find people capable of self-motivating themselves and others. When it comes to intrinsic motivation, no amount of financial benefits will match a person’s own willingness to evolve and grow better.
You always have to customize the questions and prompt anecdotal storytelling from the candidates to trigger answers relevant to the job and your organization’s values.
A great interview should be, in fact, a fantastic conversation. As a recruiter, you should navigate a behavioral interview in a considerate, mindful manner. Guide your candidate with helpful questions such as “And then what happened?”, “What did he/she say then?”, etc., so, in the end, you have a vivid and detailed story.
As we said before, an interview is not an interrogation. Try to mix in some traditional questions whose answers you need for your evaluation, behavioral interview questions, and even a couple of unusual ones if the organizational model allows for out-of-the-box approaches to the hiring process.
Have you ever used behavioral interview questions in your recruitment process? What other lines of inquiry did you employ? We’d love to hear about your experiences!
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