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Can your Candidates Help Frustrated Customers?

Learn about Customer Service Strength and how to use it to improve your team.

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Customer Service Strength

Definition

The knowledge and most likely the ability to effectively work with people who are frustrated with a company or a company service or product.

What the Trait is NOT

A measure of a person’s ability to supervise other people.

Closely Related Traits

• Understand Human Nature
• Know How to Deal with People

Closely Related Tests

People and Logic Test

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Low Range

Extreme Low Range

Less than 25. Because there is only one right answer out of 5 for each question, 20 could be achieved by just guessing answers. This person would have a very poor understanding and ability to handle people who are frustrated with a company or company service or product.

Poor Range

Low Range

26 to 37. This person would have a poor understanding and most likely a poor ability to handle people who are frustrated with a company or company service or product.

Borderline Range

Borderline

38 to 45. This person would have a borderline understanding and most likely a borderline ability to handle people who are frustrated with a company or company service or product.

Ok Range

Medium Range

46 to 56. This person would have an OK understanding or most likely an OK ability to handle people who are frustrated with a company or company service or product.

Good Range

High Range

58 to 74. This person would have a good understanding of what it takes to supervise people or do the people handling side of a management position.

High Range

Extreme High Range

75 to 100. This person would have an excellent understanding of what it takes to supervise people or do the people handling side of a management position.

For Manager Empathy

Your Customer Service team is the face of your organization to all your disgruntled customers. Make sure you hire the best using our Customer Service Strength Trait

Supervisor Strengths